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Assuring you of total trust and 100% confidentiality
50 The Vale,
Appointment by arrangement ONLY
Mon - Fri 10am - 5pm
T: 01604 600 354
F: 01604 639 777
Out of Hours 07790 558 929
Most businesses heavily rely on their staff to provide a quality of service to a standard determined by the Company.
Most also require their staff to provide a helpful, courteous and professional service thereby promoting a positive image for the Company.
Businesses often have concerns that their staff are not adhering to working guidelines, Company policy or indeed operating within the law.
Bond Investigations offer a range of mystery shopper services to suit individual needs and concerns.
In the guise of a potential customer or client, we will make contact with your Company in order to assess the performance and procedures of your staff and your product or service.
We will approach your Company in person or by telephone, email, in writing or by any other means appropriate, in order to address your concerns.
We will provide a thorough assessment of the performance, product or service provided by your staff, often measured against key criteria determined by you.
Our Mystery Shopping Services assessment may include:
- Customer satisfaction
- Quality of product or service
- Availability of product or service
- Adherence to Company policy or standards
- Telesales or internet performance
Call our team with 100% confidence: 01604 600354